--- title: COVID-19 Loan Hardship Directory description: Under financial pressure? Contact your relevant lender to see what they can do for you. --- # [COVID-19 Loan Hardship Directory](https://www.inceptioninsider.com.au/covid-19-loan-hardship-directory) Written by [Miguel Nitorreda](https://www.inceptioninsider.com.au/author/miguel-nitorreda) | Mar 30, 2020 9:00:00 PM We’re here to support you! Providing support to our clients is what Inception Finance does best. This support will continue as we face the current challenge of COVID-19. As the growing impact of the virus is felt across Australia the financial and personal wellbeing of our clients remains our priority. We are committed to supporting you by providing a range of financial assistance options specific to your lender. Inception finance continues to monitor the situation and work closely with the lenders to ensure all our clients who are experiencing job loss and hardship are aware of their options. During challenging times, making financial decisions can feel overwhelming, rest assured we are here to keep you informed as things unfold. Lender: Adelaide Bank Contact Number: 1300 650 259 Hardship Information: [COVID-19 Assistance](https://www.adelaidebank.com.au/support/financial-difficulty-assistance/) Lender: AFG Home Loans - Alpha Contact Number: 1300 650 259 Hardship Information: [COVID-19 Financial Assistance Information](https://www.afghomeloans.com.au/covid-19-financial-assistance-information/) Lender: AFG Home Loans - Edge Contact Number: 1300 543 558 Hardship Information: [COVID-19 Financial Assistance Information](https://www.afghomeloans.com.au/covid-19-financial-assistance-information/) Lender: AFG Home Loans - Retro/Link Contact Number: 1300 629 948 Hardship Information: [COVID-19 Financial Assistance Information](https://www.afghomeloans.com.au/covid-19-financial-assistance-information/) Lender: AFG Home Loans - Options Contact Number: 1800 356 383 Hardship Information: [COVID-19 Financial Assistance Information](https://www.afghomeloans.com.au/covid-19-financial-assistance-information/) Lender: AMP Contact Number: 13 30 30 Hardship Information: [Home Loan Relief](https://www.amp.com.au/home-loans/info/Home-loan-relief) Lender: ANZ Contact Number: 1800 252 845 Hardship Information: [Financial Hardship Request including COVID-19 Support](https://www.anz.com.au/about-us/sustainability/financial-hardship/hardship-enquiry/) Lender: Australian Unity Contact Number: 1300 412 356 Hardship Information: [Australian Unity and COVID-19](https://www.australianunity.com.au/about-us/covid-19) Lender: Auswide Bank Contact Number: 1300 077 969 Hardship Information: [Important Information](https://www.auswidebank.com.au/campaign/important-information/) Lender: Bank Australia Contact Number: 13 28 88 Hardship Information: [COVID-19 Support](https://www.bankaust.com.au/about-us/news/corporate2/supporting-customers-affected-by-covid-19/) Lender: Bank of China Contact Number: 1800 095 566 Hardship Information: [Notice of Support](https://www.bankofchina.com/au/en/bocinfo/bi1/202003/t20200324_17668737.html) Lender: Bank of Melbourne Contact Number: 1800 600 266 Hardship Information: [COVID-19: Customer Support](https://www.bankofmelbourne.com.au/about/community-support/disaster-relief/covid-19) Lender: Bank of Sydney Contact Number: 13 95 00 Hardship Information: [Important Notice](https://www.banksyd.com.au/COVID-19.html) Lender: Bank SA Contact Number: 1800 679 461 Hardship Information: [COVID-19: Customer Support](https://www.banksa.com.au/about/community-support/disaster-relief/covid-19) Lender: Bankwest Contact Number: 13 17 19 Hardship Information: [Coronavirus Support for Customers](https://www.bankwest.com.au/help/coronavirus-support) Lender: BCU Contact Number: 1300 228 228 Hardship Information: [COVID-19 Relief Package](https://www.bcu.com.au/covid19) Lender: Better Choice Contact Number: 1300 334 336 Hardship Information: [COVID-19 Customer Hardship](https://www.betterchoice.com.au/covid-19-customer-hardship/) Lender: Beyond Bank Contact Number: 13 25 85 Hardship Information: [Support Through COVID-19](https://www.beyondbank.com.au/contact-us/covid19-financial-assistance-form.html) Lender: Bluestone Contact Number: 132 583 Hardship Information: [COVID-19 Support ](https://bluestone.com.au/borrower/covid-19/) Lender: Better Mortgage Management Contact Number: 1300 662 661 Hardship Information: [Contact Us](https://www.bettermm.com.au/contact-us/) Lender: Bank of Queensland Contact Number: 1800 079 866 Hardship Information: [COVID-19 Customer Support](https://www.boq.com.au/help-and-support/assistance) Lender: Commonwealth Bank Contact Number: 13 30 95 Hardship Information: [COVID-19 Support ](https://www.commbank.com.au/latest/coronavirus.html) Lender: Citi Contact Number: 1300 300 470 Hardship Information: [Supporting You Through COVID-19](https://www1.citibank.com.au/COVID-19-Update) Lender: Credit Union Australia Contact Number: 13 32 82 Hardship Information: [COVID-19 Support](https://www.cua.com.au/about-us/cua-news/blog-items/media-releases/2020/march/support-for-our-members-impacted-by-coronavirus-covid-19) Lender: FirstMac Contact Number: 1800 651 898 Hardship Information: [FAQs Hardship](https://www.firstmac.com.au/products/faqs) Lender: Heritage Bank Contact Number: 1300 726 100 Hardship Information: [COVID-19 Relief Package](https://www.heritage.com.au/about/member-commitment/financial-hardship) Lender: HomeStart Contact Number: 1300 636 878 Hardship Information: [Important Update](https://www.homestart.com.au/important-update) Lender: ING Contact Number: 1300 349 166 Hardship Information: [Coronavirus Update](https://www.ing.com.au/help-and-support/coronavirus-covid-19.html) Lender: Keystart Contact Number: 1300 578 278 Hardship Information: [Coronavirus COVID-19 Update](https://www.keystart.com.au/guides-and-tips/blogs/blogs-detail/coronavirus-covid-19-update) Lender: La Trobe Financial Contact Number: 1800 620 639 Hardship Information: [Hardship Assistance Application](https://www.latrobefinancial.com.au/File/Pdf?fileDataId=a0bdc14b-898e-4ed2-909b-513cf73e4dd9) Lender: Liberty Contact Number: 13 11 33 Hardship Information: [COVID-19 Update](https://www.liberty.com.au/about-us/covid-19-update) Lender: Macquarie Contact Number: 1300 363 330 Hardship Information: [Coronavirus Support Hub](https://www.macquarie.com/au/personal/coronavirus) Lender: ME Contact Number: 13 15 63 Hardship Information: [COVID-19 Update](https://www.mebank.com.au/support/coronavirus-information/) Lender: Mortgage EZY Contact Number: 07 5554 3333 Hardship Information: [Financial Relief Contacts](https://www.mezy.com.au/wp-content/uploads/2020/03/Financial_Relief_Contacts.pdf) Lender: Mortgage House Contact Number: 133 144 Hardship Information: [Contact Us](https://www.mortgagehouse.com.au/contact-us/) Lender: Mortgage Mart Contact Number: 1300 650 200 Hardship Information: [Contact Us](https://www.mortgage-mart.com.au/contact-us) Lender: MyState Bank Contact Number: 13 80 01 Hardship Information: [COVID-19 Information](https://www.mystate.com.au/about-us/covid-19) Lender: NAB Contact Number: 13 22 65 Hardship Information: [COVID-19 Guidance](https://www.nab.com.au/personal/customer-support/covid19-help) Lender: Newcastle Permanent Contact Number: 13 19 87 Hardship Information: [We're Here For You](https://www.newcastlepermanent.com.au/supporting-you#ah_DA1CB19C6BB2422A9945A48A7A19D824) Lender: NOW Finance Contact Number: 1300 761 711 Hardship Information: [Hardship Consideration](https://nowfinance.com.au/what-to-do-when-you-cant-pay-your-debts) Lender: P&N Bank Contact Number: 13 25 77 Hardship Information: [COVID-19 Updates](https://www.pnbank.com.au/about/news/2020/covid-19-updates/) Lender: Pepper Money Contact Number: 1800 356 383 Hardship Information: [Support Through COVID-19](https://www.pepper.com.au/covid19) Lender: QBank Contact Number: 13 77 28 Hardship Information: [COVID-19 Support](https://www.qbank.com.au/covid-19-support) Lender: Resimac Contact Number: 1300 793 741 Hardship Information: [Coronavirus Support](https://www.resimac.com.au/coronavirus-support) Lender: St. George Contact Number: 13 33 30 Hardship Information: [COVID-19 Support](https://www.stgeorge.com.au/about/sustainability-and-community/disaster-relief/covid-19/home-loans) Lender: Suncorp Contact Number: 13 11 55 Hardship Information: [Supporting You Through COVID-19](https://www.suncorp.com.au/banking/covid19-information.html) Lender: Teachers Mutual Bank Contact Number: 13 12 21 Hardship Information: [Coronavirus Support](https://www.tmbank.com.au/coronavirus) Lender: Virgin Money Contact Number: 13 81 51 Hardship Information: [Support and Assistance](https://virginmoney.com.au/help/support-and-assistance) Lender: Westpac Contact Number: 1800 067 497 Hardship Information: [COVID-19 Support](https://www.westpac.com.au/help/disaster-relief/coronavirus/home-loans/) Lender: WISR Contact Number: 1300 992 007 Hardship Information: [Financial Assistance In Difficult Times](https://www.wisrcredit.com.au/blog/financial-assistance-in-difficult-times) If you can’t see your lender, please contact us and we can lead you in the right direction. We will support as many existing and new clients as we can through this testing time. [View full post](https://www.inceptioninsider.com.au/covid-19-loan-hardship-directory) ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Miguel Nitorreda" }, "dateModified" : "2020-03-31T01:26:28.902Z", "datePublished" : "2020-03-30T21:00:00Z", "headline" : "COVID-19 Loan Hardship Directory", "image" : { "@type" : "ImageObject", "height" : 3498, "url" : "https://cdn2.hubspot.net/hubfs/4267461/family_t20_RwVQ6Q.jpg", "width" : 5597 }, "mainEntityOfPage" : "https://www.inceptioninsider.com.au/covid-19-loan-hardship-directory", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "height" : 60, "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png", "width" : 60 }, "name" : "Inception Insider" } } ```