COVID-19 Loan Hardship Directory
Posted on: 31 Mar 2020

COVID-19 Loan Hardship Directory

We’re here to support you!

Providing support to our clients is what Inception Finance does best. This support will continue as we face the current challenge of COVID-19. As the growing impact of the virus is felt across Australia the financial and personal wellbeing of our clients remains our priority.

We are committed to supporting you by providing a range of financial assistance options specific to your lender.

Inception finance continues to monitor the situation and work closely with the lenders to ensure all our clients who are experiencing job loss and hardship are aware of their options.

During challenging times, making financial decisions can feel overwhelming, rest assured we are here to keep you informed as things unfold.

CONTACT US


Adelaide Bank-1

Lender: Adelaide Bank

Contact Number:

1300 650 259

Hardship Information:

COVID-19 Assistance


AFG Home Loans - Alpha-1Lender: AFG Home Loans - Alpha

Contact Number:

1300 650 259

Hardship Information:

COVID-19 Financial Assistance Information


AFG Home Loans - Edge

Lender: AFG Home Loans - Edge

Contact Number:

1300 543 558

Hardship Information:

COVID-19 Financial Assistance Information


AFG Home Loans - LinkLender: AFG Home Loans - Retro/Link

Contact Number:

1300 629 948

Hardship Information:

COVID-19 Financial Assistance Information


AFG Home Loans - Options-1Lender: AFG Home Loans - Options

Contact Number:

1800 356 383

Hardship Information:

COVID-19 Financial Assistance Information


AMP-1

Lender: AMP

Contact Number:

13 30 30

Hardship Information:

Home Loan Relief


ANZ-1

Lender: ANZ

Contact Number:

1800 252 845

Hardship Information:

Financial Hardship Request including COVID-19 Support


Australian Unity-1Lender: Australian Unity

Contact Number:

1300 412 356

Hardship Information:

Australian Unity and COVID-19


Auswide Bank-1

Lender: Auswide Bank

Contact Number:

1300 077 969

Hardship Information:

Important Information


Bank Australia-1

Lender: Bank Australia

Contact Number:

13 28 88

Hardship Information:

COVID-19 Support


Bank of China1

Lender: Bank of China

Contact Number:

1800 095 566

Hardship Information:

Notice of Support


Bank of Melbourne

Lender: Bank of Melbourne

Contact Number:

1800 600 266

Hardship Information:

COVID-19: Customer Support


Bank of Sydney

Lender: Bank of Sydney

Contact Number:

13 95 00

Hardship Information:

Important Notice


Bank Sa

Lender: Bank SA

Contact Number:

1800 679 461

Hardship Information:

COVID-19: Customer Support


Bankwest

Lender: Bankwest

Contact Number:

13 17 19

Hardship Information:

Coronavirus Support for Customers


BCU

Lender: BCU

Contact Number:

1300 228 228

Hardship Information:

COVID-19 Relief Package


Better Choice

Lender: Better Choice

Contact Number:

1300 334 336

Hardship Information:

COVID-19 Customer Hardship


Beyond Bank

Lender: Beyond Bank

Contact Number:

13 25 85

Hardship Information:

Support Through COVID-19


Bluestone

Lender: Bluestone

Contact Number:

132 583

Hardship Information:

COVID-19 Support 


BetterMM

Lender: Better Mortgage Management

Contact Number:

1300 662 661

Hardship Information:

Contact Us


BOQ

Lender: Bank of Queensland

Contact Number:

1800 079 866

Hardship Information:

COVID-19 Customer Support


CBA

Lender: Commonwealth Bank

Contact Number:

13 30 95

Hardship Information:

COVID-19 Support 


CITI

Lender: Citi

Contact Number:

1300 300 470

Hardship Information:

Supporting You Through COVID-19


CUA

Lender: Credit Union Australia

Contact Number:

13 32 82

Hardship Information:

COVID-19 Support


Firstmac

Lender: FirstMac

Contact Number:

1800 651 898

Hardship Information:

FAQs Hardship


Heritage Bank

Lender: Heritage Bank

Contact Number:

1300 726 100

Hardship Information:

COVID-19 Relief Package


Homestart

Lender: HomeStart

Contact Number:

1300 636 878

Hardship Information:

Important Update


ING

Lender: ING

Contact Number:

1300 349 166

Hardship Information:

Coronavirus Update


Keystart

Lender: Keystart

Contact Number:

1300 578 278

Hardship Information:

Coronavirus COVID-19 Update


La Trobe

Lender: La Trobe Financial

Contact Number:

1800 620 639

Hardship Information:

Hardship Assistance Application


Liberty

Lender: Liberty

Contact Number:

13 11 33

Hardship Information:

COVID-19 Update


Macquarie

Lender: Macquarie

Contact Number:

1300 363 330

Hardship Information:

Coronavirus Support Hub


ME Bank

Lender: ME

Contact Number:

13 15 63

Hardship Information:

COVID-19 Update


Mortgage EZY

Lender: Mortgage EZY

Contact Number:

07 5554 3333

Hardship Information:

Financial Relief Contacts


Mortgage House

Lender: Mortgage House

Contact Number:

133 144

Hardship Information:

Contact Us


Mortgage Mart

Lender: Mortgage Mart

Contact Number:

1300 650 200

Hardship Information:

Contact Us


My State Bank

Lender: MyState Bank

Contact Number:

13 80 01

Hardship Information:

COVID-19 Information


NAB

Lender: NAB

Contact Number:

13 22 65

Hardship Information:

COVID-19 Guidance


Newcastle

Lender: Newcastle Permanent

Contact Number:

13 19 87

Hardship Information:

We're Here For You


NOW Finance

Lender: NOW Finance

Contact Number:

1300 761 711

Hardship Information:

Hardship Consideration


P&N Bank

Lender: P&N Bank

Contact Number:

13 25 77

Hardship Information:

COVID-19 Updates


Pepper Money

Lender: Pepper Money

Contact Number:

1800 356 383

Hardship Information:

Support Through COVID-19


Qbank

Lender: QBank

Contact Number:

13 77 28

Hardship Information:

COVID-19 Support


Resimac

Lender: Resimac

Contact Number:

1300 793 741

Hardship Information:

Coronavirus Support


St. George

Lender: St. George

Contact Number:

13 33 30

Hardship Information:

COVID-19 Support


Suncorp

Lender: Suncorp

Contact Number:

13 11 55

Hardship Information:

Supporting You Through COVID-19


Teachers Mutual Bank

Lender: Teachers Mutual Bank

Contact Number:

13 12 21

Hardship Information:

Coronavirus Support


Virgin Money

Lender: Virgin Money

Contact Number:

13 81 51

Hardship Information:

Support and Assistance


Westpac

Lender: Westpac

Contact Number:

1800 067 497

Hardship Information:

COVID-19 Support


Wisr

Lender: WISR

Contact Number:

1300 992 007

Hardship Information:

Financial Assistance In Difficult Times


If you can’t see your lender, please contact us and we can lead you in the right direction. We will support as many existing and new clients as we can through this testing time.